$4.99 / year
This is an add-on of the popular free plugin SupportCandy. Please install the free plugin first before using this add-on. As name suggests, you can create groups of agents to whom you can assign tickets to just like individual agents.
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Join NowAbout SupportCandy Agentgroup
SupportCandy Agentgroup is a plugin that offers a unique approach to help desk management by allowing customized group assignments for agents. This powerful plugin provides users the ability to efficiently manage their support agents by creating groups and assigning tickets to specific groups. Users have the flexibility to create and manage multiple groups and thus ensure that tickets are distributed among various groups effortlessly. This plugin helps users to expedite support services and offers a focused approach to the manner in which tickets are handled by their agents. Designed with simplicity and effectiveness in mind, SupportCandy Agentgroup offers users unprecedented ease and flexibility in managing support teams, thereby making it a crucial tool for any business looking to streamline the process of managing help desk.tickets.
Features of SupportCandy Agentgroup
- SupportCandy Agentgroup allows users to create and manage groups of agents.
- It enables an efficient distribution of support tickets among team members.
- Users can customize group settings, including ticket assignment rules and permissions.
- The plugin supports unlimited groups, and agents can belong to multiple groups.
- It provides seamless integration with the SupportCandy Helpdesk plugin.
- Users can easily switch between a group and individual agent view mode.
- Agentgroups feature allows for better collaboration and communication among support teams.
- It simplifies ticket management and streamlines the support process.
- The plugin has a user-friendly interface and easy setup process.
Benefits of using SupportCandy Agentgroup
The 'SupportCandy Agentgroup' plugin for WordPress offers numerous benefits to website owners. This powerful plugin allows businesses to effectively manage their customer support operations by grouping support agents according to their skill levels or other relevant criteria. This feature significantly enhances the efficiency and effectiveness of customer service operations, resulting in better customer satisfaction and retention.
Using 'SupportCandy Agentgroup' also provides website owners with the flexibility to create and manage teams of support agents who can handle different types of inquiries, ensuring that customers receive prompt and accurate responses to their questions. The plugin also enables administrators to monitor and track the performance of the support teams and individual agents for continuous improvement.
Furthermore, the plugin lets website owners easily manage access permissions for different agents, allowing them to assign specific tasks and responsibilities to each agent according to their skills and experience. This feature also ensures that sensitive information is only accessible to authorized personnel and prevents data breaches.
Overall, adding 'SupportCandy Agentgroup' to your WordPress website will enhance the efficiency and productivity of your customer support operations, resulting in better customer experiences, increased customer loyalty, and improved business performance.
Summary
In summary, SupportCandy Agentgroup is a valuable tool for businesses looking to streamline their customer support system. With this product, businesses can create specific groups of agents and assign them specific support tickets, making it easier to manage and prioritize. Additionally, the product allows for better communication among agents within a group and improves overall efficiency. Overall, SupportCandy Agentgroup is a worthwhile investment for businesses seeking to optimize their customer support operations.
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