SupportCandy Schedule Tickets 3.1.2

Overview

SupportCandy Schedule Tickets is a powerful add-on designed to streamline task management by automating the creation of recurring support tickets. Tailored for businesses that rely on SupportCandy to manage customer service workflows, this extension ensures that routine tasks and maintenance activities never slip through the cracks. Whether it’s daily premises upkeep, weekly website backups, or monthly audits, Schedule Tickets automates repetitive ticket generation, enabling your team to stay organized and focused on timely issue resolution.

What sets SupportCandy Schedule Tickets apart is its unmatched flexibility and ease of use. Administrators can define detailed recurrence rules—ranging from daily and weekly to monthly and yearly schedules—allowing you to customize ticket creation down to specific days, weeks, or even defined occurrences like "the second Friday of January." This level of granularity combined with options to set start and end dates makes it an invaluable tool for pro-active service teams aiming to maintain consistent operational standards. By automating ticket scheduling, businesses can boost productivity, reduce manual oversight, and ensure critical workflows are consistently tracked and closed.

Key Features

• Automated Recurring Ticket Creation – Schedule support tickets to be generated automatically at set intervals, eliminating manual task setup and preventing overlooked maintenance.
• Flexible Recurrence Periods – Choose from daily, weekly, monthly, or yearly ticket creation, with highly customizable patterns such as every X days, specific weekdays, or designated weeks of the month/year.
• Custom Start and End Dates – Define when the scheduled ticket generation begins and ends, including options for no end date, ending after a set number of occurrences, or a specific end date.
• Granular Scheduling Options – Support complex recurrence rules, like generating tickets on “every x working day”, or “the second Friday of January,” providing precise control over task timing.
• Seamless Integration with SupportCandy – Fully compatible and designed to extend SupportCandy’s core functionality, ensuring a smooth workflow with your existing support system.
• User-Friendly Setup – Intuitive interface for administrators to easily configure ticket details and recurrence schedules, reducing setup time and training needs.
• Improved Task Accountability – Automatically create and assign scheduled tickets to teams, enhancing visibility and tracking to guarantee tasks are completed on time.
• Supports Critical Operational Processes – Ideal for recurring maintenance, compliance checks, backups, and any repetitive support activities your business relies on.
• Comprehensive Plugin Support – Regular updates and priority support ensure the add-on remains secure, compatible, and aligned with the latest WordPress and SupportCandy versions.