SupportCandy Print Tickets 3.1.7

Overview

SupportCandy Print Tickets is an essential add-on designed to enhance the functionality of the SupportCandy helpdesk plugin by empowering users with the ability to print individual support tickets seamlessly. This robust extension enables customers and support agents alike to download ticket details in PDF format using fully customizable templates, making it easier to maintain offline records, share support interactions, or archive important communications. By integrating print functionality directly within your SupportCandy system, you elevate the customer support experience with a practical feature that saves time and enhances documentation.

What sets SupportCandy Print Tickets apart is its high level of customization combined with user-friendly controls. You can enable or disable printing capabilities for customers as needed, offer print options on key pages like the thank you screen, and personalize every aspect of the print layout—including headers, footers, and the ticket body—using macros (placeholders) that dynamically pull ticket information. This flexibility ensures that every printout aligns perfectly with your brand’s identity and communication style, making SupportCandy Print Tickets an indispensable tool for businesses aiming to provide superior customer support and streamlined workflow management.

Key Features

• Enable or disable print functionality for customers, giving you full control over who can print tickets and when.
• Option to show or hide the print button on the thank you page, ensuring a clean and purposeful user interface.
• Fully customizable print page header, allowing you to brand your printed tickets with logos, contact information, or custom messages.
• Customizable print page footer, perfect for including disclaimers, support hours, or promotional details on every ticket.
• Adjustable print body template with support for macros (placeholders), letting you dynamically insert ticket details such as ticket ID, status, customer name, and more for comprehensive ticket summaries.
• PDF download capability that generates professional, printer-friendly documents ideal for offline review, sharing, or filing.
• Seamless integration with the SupportCandy helpdesk ecosystem, ensuring consistent performance and compatibility.
• Supports WordPress version 5.6 and above and requires PHP 7.4 or higher, ensuring stability and security on modern websites.