SupportCandy Export Ticket 3.1.6

Overview

SupportCandy Export Ticket is a powerful add-on designed to enhance your SupportCandy helpdesk system by enabling effortless exporting of your support tickets into CSV format. Perfect for support teams, administrators, and managers, this tool simplifies data management by allowing you to extract ticket information quickly and efficiently, filtered exactly as per your current view. Whether you want to run detailed reports, perform data analysis, or share ticket data with external stakeholders, this add-on ensures you have instant access to accurate, well-organized ticket exports.

What makes SupportCandy Export Ticket truly unique is its flexibility and user-centric control features. You can precisely configure which user roles—agents, registered users, or even guests—have permission to export tickets. Additionally, this add-on allows you to customize the fields included and their order for both agent and customer views, tailoring the export to match your exact reporting needs. The export functionality respects your current ticket filters, meaning only the tickets currently visible based on category, status, or other criteria will be included in the CSV file, saving you time and eliminating unnecessary data handling.

Key Features

• Effortless CSV Export – Quickly export all tickets in CSV format directly from the ticket list, streamlining report generation and data sharing.
• Customizable Export Fields – Select and arrange specific ticket fields for export, ensuring the CSV file contains exactly the data you and your customers need.
• Role-Based Export Permissions – Control who can export tickets by assigning permissions to agent roles, registered users, guest users, or other user groups to maintain security.
• Filter-Driven Data Export – Export tickets based on your current list view filters such as category, status, or priority, making sure you only get the relevant tickets.
• Seamless Integration with SupportCandy – Fully compatible with SupportCandy, it enhances your existing helpdesk workflow without additional setup complexity.
• User-Friendly Interface – Export tickets easily via the “List Actions” menu on the ticket list page with just a few clicks.
• Supports Both Agent and Customer Views – Tailor exports for internal teams or customer-facing reports with customizable field configurations for each perspective.
• Compatible with WordPress 5.6+ and PHP 7.4+ – Built to run smoothly on modern WordPress sites ensuring stable performance and security.
• Regular Updates and Priority Support – Enjoy continuous improvements and dedicated customer service backed by SupportCandy’s trusted support policies.