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SupportCandy SLA 3.1.0 has been released on April 24, 2024. You can get this product for only $4.99.
| Product Name | SupportCandy SLA 3.1.0 |
|---|---|
| Last Update | April 24, 2024 |
| Frequent Updates | Yes |
| Compatible Browsers | IE11, Firefox, Safari, Opera, Chrome, Edge |
| Files Included | JavaScript JS, CSS, PHP (zip) |
| WordPress Version | WordPress 6.1.x – Latest |
Product Description
Introducing SupportCandy SLA 3.1.0, the latest version of our service level agreement plugin for WordPress. This powerful tool helps customer support teams prioritize and manage incoming tickets based on predefined response times and resolution targets. With SupportCandy SLA 3.1.0, you can ensure timely and efficient support for your customers, leading to higher satisfaction rates and improved customer retention.
Features
- – Set customized response time and resolution targets for different ticket priorities
– Receive alerts and notifications for tickets approaching or exceeding SLA deadlines
– Track SLA performance metrics to monitor team productivity and customer satisfaction
– Automate ticket escalation based on SLA rules
– Easily manage and update SLA settings through an intuitive user interface